Refund policy
The short version: the core of Guild Rising is free. If you ever pay us for something and it isn't what we promised, you get your money back.
What's free
Joining, listing projects, reviews, golden leaves and the basic Site Check are all free. There's nothing to refund because there's nothing to pay.
If we offer paid extras
We may offer optional paid extras. Here is how refunds work for each one.
| Paid extra | Refund |
|---|---|
| Full Site Check report | If the report doesn't arrive, or isn't what we promised, we fix it or refund you in full. |
| Done-for-you fixes | We agree a written list of jobs and a fixed price first. If we can't do a job, you don't pay for it. If you're not happy, we put it right or refund you. |
| Ad (A$2.50 a month) | Cancel within 7 days for a full refund. If your ad stops showing because of us, we add the lost days or refund them. If we have to stop it early, you get back the unused months. |
| Pro (monthly) | Cancel any time. You keep Pro until the end of the month you paid for. We email you before each renewal. If Pro doesn't work as promised, we refund you. |
Ads
- An ad costs A$2.50 a month. We sell it as A$7.50 for 3 months, or A$25 for a year.
- It includes your ad in the side list, a Google write-up about your project on Guild Rising, and a mention in the "Rising This Week" email.
- You pay for a service and it starts straight away. We never hold your money and there is no stored balance.
- We don't promise clicks, visitors or sales.
- We are not registered for GST, so no GST is charged.
Your rights under Australian law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you can cancel your contract with us and get a refund for the unused part, or get compensation for its reduced value. If a failure is not major, you can have it fixed within a reasonable time. If it isn't fixed, you can cancel and get a refund for the unused part. You can also be compensated for any other reasonably foreseeable loss or damage.
Nothing in this policy takes away those rights.
How to ask for a refund
- Email [email protected] from the email address on your account.
- Tell us what you bought and what went wrong.
- We reply within 5 business days. Approved refunds go back to the way you paid, usually within 10 business days.
Payments
If we take payments, a payment company will handle them. It looks after card security and any overseas taxes. We never see or store your full card number. We'll name the payment company in our Privacy policy before paid extras start.